1. About us
Urban Technology Services Limited (“UrbanTS”, “we”, “our” or “us”) provides information technology, networking, Wi-Fi, CCTV, point of sale, infrastructure, installation, support, maintenance, consultancy and related business technology services.
By using this website or engaging our services, you agree to these Terms of Service to the extent applicable.
2. Website use
You may use this website for lawful business and informational purposes only. You must not:
- use the site in any way that breaches applicable law or regulation;
- attempt to gain unauthorised access to the site, server, hosting environment or connected systems;
- introduce malware, malicious code, denial-of-service activity or other harmful material;
- copy, scrape, reproduce or republish website content for commercial use without our written consent;
- misrepresent your identity, business or authority when contacting us through the website.
3. Service enquiries and quotations
Any content on this website describing our services is for general information only and does not constitute a binding offer. Any quotation, estimate, proposal or scope of works issued by us is subject to change, availability, site conditions, technical feasibility and any assumptions or exclusions stated within that document.
A contract for services will normally arise only when we issue written acceptance, a quotation is accepted, a service agreement is signed, or we commence work on your instructions.
4. Client responsibilities
Where you engage us for services, you agree to:
- provide accurate information, site details and operational requirements;
- ensure we have safe and timely access to premises, plant rooms, comms cabinets, equipment and authorised personnel as required;
- obtain any permissions, landlord consents or third-party approvals required for the works unless expressly agreed otherwise in writing;
- maintain suitable backups of your own systems and data unless backup services are expressly included in your agreement with us;
- pay all invoices in accordance with agreed payment terms.
5. Third-party products and services
Some solutions provided by UrbanTS may depend on third-party hardware, software, cloud services, broadband suppliers, telecoms carriers, payment providers, manufacturers or distributors. We are not responsible for outages, defects, delays, pricing changes, product discontinuations or service failures caused by third parties, except to the extent required by law or expressly agreed in writing.
Manufacturer warranties, software licence terms and third-party service terms may apply separately to products or services supplied to you.
6. Support and response times
Any support, response targets, service levels or maintenance arrangements are only binding where expressly stated in a signed agreement, support contract, maintenance schedule or service level schedule. Website statements about support are indicative only unless incorporated into a formal contract.
7. Charges and payment
Unless otherwise agreed in writing, all fees, charges and prices are exclusive of VAT and any applicable delivery, carriage, software subscription, licensing, access equipment, civil works, specialist access, parking, congestion, accommodation or third-party costs.
We reserve the right to suspend services, support, remote access, monitoring, maintenance visits, warranty handling or project delivery where invoices remain overdue.
8. Intellectual property
All intellectual property rights in this website and its content, including text, branding, layout, graphics, code, documents and service descriptions, belong to Urban Technology Services Limited or its licensors unless otherwise stated. Nothing on this website grants you any licence to use our intellectual property except for normal viewing of the site for your internal business consideration.
9. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited.
Subject to the above, to the fullest extent permitted by law, UrbanTS shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of contracts, loss of goodwill, loss of anticipated savings, loss of data or business interruption arising out of or in connection with use of this website or any services described on it.
Where liability cannot be excluded, our aggregate liability in connection with website use shall be limited to a reasonable amount having regard to the nature of the issue. Liability arising under a signed contract will be governed by the liability provisions of that contract.
10. Website availability
We do not guarantee that this website will always be available, uninterrupted, secure, error-free or compatible with all devices, browsers or operating systems. We may update, suspend, withdraw or amend the website at any time without notice.
11. Privacy and data protection
Any personal data processed through this website or in the course of our business dealings will be handled in accordance with our Privacy Policy and applicable data protection law. Where we process data on behalf of a client as part of contracted services, separate data processing terms may apply.
12. Links to other websites
This website may contain links to third-party websites or services for convenience only. We do not control and are not responsible for the content, security, availability or practices of third-party sites.
13. Changes to these terms
We may amend these Terms of Service from time to time by updating this page. The latest version published on the website will apply to future website use from the date of publication.
14. Governing law
These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, unless a signed contractual document between the parties states otherwise.
15. Contact details
Urban Technology Services Limited
Trading as UrbanTS
Email: [email protected]
Telephone: 01293 365 065